Hey there, Tim. You might need to assign the drive a new drive letter. Check out this tutorial on how to do that:. If this does not fix the problem, would you please be so kind as to post a screenshot of what you see in Disk Management (you can use imgur.com to upload the image)? Other than that, I'd suggest that you try the drive with a different computer (or at least with a different USB port on yours) and a different USB cable, to see if the same thing happens.
You could also try to uninstall it from Device Manager and then reconnect the drive, to see if it pops-up properly afterwards. Hope that helps. Please let me know how it goes. Hey there, Tim.
Feb 20, 2014 - Your passport lock is just a password that simply creates a barrier from your data, thus making it 'protected'. Only sufficient if the password is not.
You might need to assign the drive a new drive letter. Check out this tutorial on how to do that:. If this does not fix the problem, would you please be so kind as to post a screenshot of what you see in Disk Management (you can use imgur.com to upload the image)? Other than that, I'd suggest that you try the drive with a different computer (or at least with a different USB port on yours) and a different USB cable, to see if the same thing happens.
You could also try to uninstall it from Device Manager and then reconnect the drive, to see if it pops-up properly afterwards. Hope that helps. Please let me know how it goes. Hey there, Tim. You might need to assign the drive a new drive letter. Check out this tutorial on how to do that:.
If this does not fix the problem, would you please be so kind as to post a screenshot of what you see in Disk Management (you can use imgur.com to upload the image)? Other than that, I'd suggest that you try the drive with a different computer (or at least with a different USB port on yours) and a different USB cable, to see if the same thing happens. You could also try to uninstall it from Device Manager and then reconnect the drive, to see if it pops-up properly afterwards. Hope that helps. Please let me know how it goes. BoogiemanWD Boogieman: Thanks for your prompt response. Went on to Control Panel - Manage Devices.
It shows My Passport as being there. It shows the properties, but I can't access the files from there. OK, so I went onto Device Manager and checked. It's like its not there. I feel like I am close but missing something.
Please advise. Here is a screen shot via Imgur Thanks, - TimChester.
Actually I think that the problem with assigning a new drive letter is connected with the fact that there seems to be an issue with the file system of the partition - it's not listed. It's not even RAW. Tim, you should try accessing the drive with a different computer and cable as already suggested in my previous post, to see if it helps. If that doesn't work, try accessing it via Ubuntu Live USB/DVD (this is a freeware, bootable, portable version of Linux), to see if it's able to recognize the partition's file system properly and if you can get to your data to back it up. If that doesn't help, give data recovery software a go: & Please keep us posted on your progress.